Cancellation policy for Hosts

While our aim is to avoid cancellations, we acknowledge that work events change frequently. Our goal is to accommodate both Member and Host cancellations as fairly as possible.

As a Host, there is a different policy for when you cancel versus when the Member cancels.

When a Host Cancels
When you cancel a booking you will receive no payment for that session.

When a Member Cancels
There are two types of locations - those that serve food and workspace-only locations - and each has different fees based on the time of cancellation. Food-driven locations and the open seating areas in coworking spaces use a Flexible policy, while private spaces (meeting rooms, private offices, and other closed spaces) are defined as Strict. When you sign up to become a Host, every one of your workspaces is defined as Flexible or Strict.

Flexible
- Members are free to cancel a booking until 2 hours before the session, and no fees or payments apply
- If Members cancel less than 2 hours before the session, you will be compensated with a flat payment of $9.90 (including sales tax).

Strict
- Members are free to cancel up to 1 business day before the session, and no fees or payments apply. 
- If Members cancel less than 1 business day before the session, you will be paid in full for that booking.

No-show
-
If a Member doesn't arrive on time, you have to hold the workspace reservation for 15 minutes after the session begins. 
- You also have to hold booked workspaces for up to 30 minutes for Members who have reported they’re running late.  
- If the Member does not arrive 15 minutes after the session begins and doesn’t report a late arrival, you’re free to report the booking as a no-show, and the booking will be canceled. In this case, you will be paid in full for that booking.

Adding or removing guests 
-
Members can change the number of guests in their booking up to the start of the session.
- If fewer guests than are on the booking show up to a session that takes place, no fees or payments will apply.
- If the workspace has a policy requiring a minimum number of guests for booking, the Member won’t be able to update the booking to a fewer number of guests.

For any questions about the cancellation policy, please contact us at support@anywell.com.