Cancellation policy for Members

While our aim is to avoid cancellations, we acknowledge that work events change frequently. Our goal is to accommodate both Member and Host cancellations as fairly as possible.

As a Member, there is a different policy for when you cancel versus when the Host cancels.

When a Host Cancels
If a Host cancels your booking you will receive a full refund of credits. This applies to every cancellation, independent of session length. 

When a Member Cancels
Each workspace has one of two different cancellation policies: Flexible or Strict. The particular policy is listed for each workspace in the app.

Flexible
- You are free to cancel your booking until 2 hours before the session, and no credits will be deducted.
- If you cancel less than 2 hours before the session, 1 credit will be deducted from your account.

Strict
- You are free to cancel until 1 business day before the session, and no credits will be deducted from your account.
- If you cancel less than 1 business day before the session, the full amount of credits - for you and guests added to your booking - will be deducted from your account.

No-show
-
Our Hosts will hold the workspace reservation for 15 minutes after the session begins. 
- If you don’t arrive 15 minutes after the session begins (and didn’t report a late arrival), the Host is free to mark your booking as a no-show, and the booking will be canceled. In this case, the full amount of credits will be deducted from your account - both for you and guests added to your booking.

Adding or removing guests 
-
You can add or remove guests to your booking up to the start of the session. Credits will be deducted from your account according to the final number of guests at the start of the session.
- If fewer guests than booked show up to a session that takes place, the number of credits according to the full number of guests on the booking will be deducted from your account.
- If the workspace has a policy requiring a minimum number of guests for booking, you can’t update the booking to a lower number of guests.

Excused cancellations
In some cases, you may be forced to cancel a booking on short notice due to extenuating circumstances. In such cases, no credits will be deducted. The following count as extenuating circumstances:
- Suspicion of or a confirmed case of Covid. 
- Travel restrictions or significant warnings issued by an authorized official or governmental entity after the time of booking. 
- Unexpected death or a serious disease, illness or injury experienced by the Host, by you, or a member of their immediate families. 
- Significant natural disasters or severe weather incidents trigger a state of emergency that directly compromises the Host's ability to provide service or your ability to access the service. 
- Severe property damage or unforeseen maintenance issues that directly compromise the safe use of the service or legal, municipal, or utility injunction or order that directly restricts the use of or access to service.

For any question about the cancellation policy, please contact us at support@anywell.com.