FAQs

Members

When do I need to leave my anywhere work session?

We kindly ask you to leave your anywell session 5 minutes before it ends and in this way enable the staff at the location to prepare the workspace for the next anywell Member.

How will they know I’ve booked with anywell when I arrive?

When you arrive at the location you can show the host the screen with your name by pressing the red dot under your current booking in the anywell App to identify yourself.

What should I do if I want to make a booking for myself and a colleague or another guest?

When booking for yourself and other people simply add the number of people to your booking. 

If you have access to team credit and you’re booking a session with a colleague you can charge the booking to your team credit.


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Employers

We’ve signed up for anywell. Now what?

After you’ve signed up for anywell and signed the anywell partner contract, you will receive a welcome email from anywell detailing the next steps.

How do we define which employees can use anywell?

You will meet our Customer Success team shortly after signing. They will advise you on how your employees can benefit most from using anywell and what employee data we need so we can start onboarding your anywell Members.

How do we define anywell credit for our employees?

We invite you to consider how much time per week your employees spend working remotely and give them an opportunity to work with anywell at least one day per week. By providing them with a weekly credit of hours, they can use it in the way that best fits their needs.

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Hosts

I’ve signed up for anywell. Now what?

After you’ve signed up for anywell and signed the anywell partner contract, you will receive a welcome email from anywell detailing the next steps, accompanied by a form we’ll ask you to complete with information on your organization.

What should our staff know before hosting anywell members?

All our Hosts go through an initial anywell training session where we give you an overview of the anywell experience (for Hosts and Members) and show you how to make the most of being part of our service providers.

Are there any guidelines I should follow when hosting anywell Members?

To deliver a consistent and exceptional anywell experience to all our Members, Hosts should follow our standards, defined in the anywell Service Guide.

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