What if a Member shows up and wants a different service than what was booked?

At anywell, we acknowledge that work events change frequently and there will always be a possibility for change requests to bookings—even when Members already arrive at the location. 

When this happens, and you are able to honor these changes, we ask you to confirm the request verbally to our Member. 

We also require you to send an email to our customer success team at hello@anywell.com to notify them of the changes within the same working day. We will log the changes to the booking and send both you and the Member a booking alteration confirmation email.

In case the change in booking negatively affects the initial booking charge by more than 30% (shorter duration, smaller number of guests, cheaper workspace) anywell will compensate for the difference in revenue that is greater than 30%.