When Members are late to their booking, we require you to hold their booking for 15 minutes. If you’re a location that serves food. If you are a location that does not serve food, you are required to hold their booking for 45 minutes, before making it available to other guests. 

During this time, please make sure to contact anywell Support via SMS or email and let us know. We will check with the Member and get back to you with further information. 

If the Member does not show up after the allotted time period for your location, anywell will compensate you for the loss of your income in line with the cancellation policy.