Community Manager

anywell is a service that is tailored to employee needs related to wellbeing and a shorter commute. anywell allows employees to work outside of their homes during their hybrid or remote days at plush locations near their home. Employees book work sessions using the anywell mobile app while selecting locations with great wifi, noisy or quiet environments, public or private, for various work needs such as solo work, in-person meetings, and video calls. Employees are served with food and beverage and enjoy business-class service. We are well-funded, employ 30 people, and our product has launched in New York, New Jersey, and Tel Aviv.

What are we looking for?

We are looking for someone who is passionate about creating connections between people, a true facilitator, creating conversations that make us move, sympathize, and understand the value and strength of a vibrant community. The answer to your “why” is to always create value and you’re not afraid to effortlessly try. You like to initiate, plan projects with clear success KPIs and then execute. And on top of all, you’re a good listener and feedback is key to your success and growth. Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.

Responsibilities

• Set, plan and implement social media and communication campaigns and strategies
• Work closely with anywell members and hosts to increase engagement
• Organize and manage events to boost brand awareness
• Monitor, track and report on feedback and online reviews
• Publish professional and engaging content across all channels
• Respond to customers in a timely manner
• Build relationships with our members, hosts, industry professionals and journalists
• Coordinate with Marketing, PR and Communications teams
• Liaise with Development and customer-facing departments

Requirements

• A people’s person - excellent verbal, interpersonal, writing and presentation skills
• Experience in planning and leading community initiatives
• Ability to identify and track relevant community KPIs
• Knowledge of online marketing strategies and metrics
• Hands on experience with social media management
• Ability to interpret user behavior trends via social media reporting and metrics
• Native/fluent English speaker

Strong communication skills

Strong communication & interpersonal skills to positively engage with audiences on a daily basis.

They ensure that they are responding & interacting with existing followers as well as using communication methods to increase followers to social media accounts. 

Native English/full proficiency.

1-2 years relevant work experiences.

Building relationships

Ensures that customers on social media platforms are being nurtured and responded to. This individual is a “people person” and enjoys engaging with customers as well as providing excellent customer service to the online community.

Community Manager is not a Social Media Specialist 

Differs from a Social Media Manager because they build and nurture current relationships within the social media community. Whereas, a Social Media Manager focuses on the logistics of distributing content to various social channels including managing a content calendar, writing copy, and scheduling posts.

Important Metrics of a Community Manager

• Brand Awareness
• Audience Growth Rate
• Engagement Rate (Usage)
• Click-through-rate
• Amplification rate
• Bounce Rate
• Conversion Rate
• Cost per Conversion

Read more about how hybrid work is developing and changing the future of work here.

anywell is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, national origin, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, citizenship, disability, or Veteran status. If you have a disability or special need that requires accommodation during our hiring process or onboarding process, please contact people at anywell.com.

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